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Privacy Policy

Last updated: 24 October 2026

1. Who we are

Aipn Agency (“Aipn”, “we”, “us”) is a web development studio run by Alessio Pavlenco and Sergiu Fiodorov. We build websites, AI automation, online stores and CRMs, and run paid advertising for businesses.

The controller of your personal information is Aipn Agency S.R.L., a company registered in the Republic of Moldova (IDNO [company number]), Str-la Ion Vodă 10, Cimișlia, Moldova. We also have offices in the United Kingdom and Italy. UK ICO registration number: [add once registered].

This policy explains what we collect through aipnagency.com, why, who we share it with and your rights under the UK GDPR, the EU GDPR and the data protection law of the Republic of Moldova.

2. What we collect

We only collect what we need to reply to you and do the work:

  • Contact form and project assistant: your name, email address, the service you’re interested in, your message, and the page you sent it from.
  • Booking a call: your name, email address, the time you choose and anything you add to the booking.
  • Newsletter: your email address and the date you signed up.
  • Payments: your name, email, billing address and what you paid for. Card details are handled by Stripe, so we never see or store them.
  • Clients: contact details, billing details and the project information you share with us.
  • Technical data: your IP address is used for a few minutes to block spam on our forms. With your consent, analytics tools collect pages visited, device type, approximate location and how you arrived on the site.

Please don’t send us sensitive information (such as health data) through the site. We don’t need it.

3. How and why we use it

  • To reply to enquiries and prepare quotes: because you asked us to (steps before a contract).
  • To deliver, invoice and take payment for client work: to perform our contract with you, and to meet legal, tax and accounting obligations.
  • To send our newsletter: with your consent. Every email has an unsubscribe link.
  • To keep the site secure and prevent fraud and spam: our legitimate interest in running a safe website and safe payments.
  • To understand how the site is used and measure our ads: only with your consent, given through the cookie banner.

We don’t sell or rent your information, and we don’t use it to make automated decisions that affect you.

4. Who we share it with

We use a small number of trusted providers who process data on our behalf, under contracts that protect it:

  • 20i (United Kingdom): hosts this website.
  • Google Workspace: our business email, which receives your messages.
  • Cal.com: handles call bookings.
  • Stripe: processes online payments securely.
  • Google Analytics and Google Ads: only if you accept analytics or marketing cookies.

We may also share information between our offices in Moldova, the UK and Italy to deliver your project, with our accountants and professional advisers, or where the law requires it.

5. Cookies

Cookies are small files stored in your browser. We use three kinds:

  • Necessary (always on):
    • aipn_consent remembers your cookie choice for 6 months.
    • On payment pages, Stripe sets __stripe_mid (1 year) and __stripe_sid (30 minutes) to prevent fraud.
    • WordPress and the booking tool may set short session cookies to keep forms working and secure.
  • Analytics (only with consent): Google Analytics sets _ga and _ga_* to count visits, kept for up to 14 months.
  • Marketing (only with consent): Google Ads sets _gcl_* to measure our adverts, kept for up to 90 days.

Nothing except necessary cookies loads until you choose. You can change your mind at any time: change your cookie settings. When you withdraw consent, we delete the analytics and marketing cookies.

6. International transfers

We’re based in Moldova with offices in the UK and Italy, and some of our providers (Google, Cal.com and Stripe) may process data in the United States. Moldova and the US are outside the UK and the European Economic Area. Whenever your information leaves the UK or EEA, we protect it with one of the following:

  • the UK International Data Transfer Agreement
  • the EU Standard Contractual Clauses
  • the EU–US Data Privacy Framework and its UK Extension

Email us for a copy of the safeguards that apply to you.

7. How long we keep it

  • Enquiries that don’t become projects: up to 2 years after our last contact.
  • Client, invoice and payment records: as long as tax and accounting law requires, usually 6 to 10 years.
  • Newsletter: until you unsubscribe.
  • Analytics data: 14 months.
  • Spam-protection data: about 10 minutes.

8. Your rights

You have the right to:

  • ask for a copy of the information we hold about you
  • have it corrected or deleted
  • restrict or object to how we use it
  • receive it in a portable format
  • withdraw your consent at any time

To use any of these rights, email us. We’ll reply within one month and won’t charge a fee.

If you’re unhappy with how we’ve handled your information, we’d appreciate the chance to sort it out first. You can also complain to the data protection authority where you live or work:

  • United Kingdom: Information Commissioner’s Office, ico.org.uk, 0303 123 1113.
  • Italy: Garante per la protezione dei dati personali, garanteprivacy.it.
  • Moldova: National Center for Personal Data Protection, datepersonale.md.

9. Security

The site runs on HTTPS, payments go through Stripe’s secure checkout, our forms are protected against spam and abuse, and access to your information is limited to the people who need it for your project. No system is perfectly secure, but if anything ever went wrong, we would tell you and the authorities where the law requires it.

10. Changes to this policy

We’ll update this page when the way we handle information changes. The date at the top shows when it was last updated. If we start using a new tool that needs your consent, the cookie banner will ask you again.

Questions about this policy? Write to info@aipnagency.com.

Terms of Service

Last updated: 24 October 2026

1. About these terms

These terms apply when you use aipnagency.com or hire Aipn Agency for a project. “Aipn”, “we” and “us” means Aipn Agency S.R.L., a company registered in the Republic of Moldova (IDNO [company number]), Str-la Ion Vodă 10, Cimișlia, Moldova, with offices in the United Kingdom and Italy.

Every project also has a written proposal setting out its scope, timeline, price and payment schedule. If the proposal and these terms disagree, the proposal wins.

2. Using this website

You’re welcome to browse, share and link to this site. Please don’t copy our designs, code or content, try to break or overload the site, or use our forms to send spam. The information on the site is general and may change. A written proposal is what counts.

3. Quotes and proposals

We don’t sell fixed packages. After a call, we send a written proposal with the scope, timeline, price and payment schedule. A quote is valid for 30 days. A project starts once you accept the proposal in writing (an email is fine) and the first payment has reached us.

4. Payment

  • Schedule: the payment schedule is agreed in your proposal. It may be full payment upfront, or split, for example a deposit before we start and the balance before launch.
  • Methods: payment is by bank transfer or card through Stripe, in pounds sterling or euros as stated on the invoice.
  • VAT: prices are shown excluding VAT, which is added where it applies.
  • Due date: invoices are due within 7 days unless the proposal says otherwise.
  • Launch and handover: we launch the project and hand over final files, logins and ownership once all invoices for it are paid in full.
  • Late payment: if a payment is late, we may pause work and, after 7 days’ written notice, suspend any services we provide (hosting, automations, ad management) until it’s settled. For business clients, we may also charge statutory interest and recovery costs, including under the UK Late Payment of Commercial Debts (Interest) Act 1998 and EU Directive 2011/7/EU.
  • Deposits: deposits cover our time reserved for your project and are non-refundable once work has started, except where the law gives you a right to a refund.
  • Ongoing services: hosting, maintenance, automation and ad management are billed in advance each month, and can be cancelled with 30 days’ notice.

5. What we need from you

Good projects are a team effort. You agree to:

  • send content, logins and feedback on time
  • make sure anything you give us (text, images, logos) is yours to use
  • check and approve work at each stage

If a project is on hold for more than 30 days while we wait for you, we may invoice the work completed so far.

6. Timelines and changes

Timelines in a proposal are our honest estimate, not a guarantee. If you’d like to add something outside the agreed scope, we’ll tell you the cost and time before doing it. Nothing extra is charged without your OK.

7. Ownership and intellectual property

  • Once a project is paid in full, you own the final design, content and custom code we made for you. Until then, we keep ownership and you may not use the work in public.
  • Third-party parts (WordPress, plugins, fonts, stock images, open-source code) remain under their own licences.
  • We keep the right to reuse our general know-how, tools and code snippets that aren’t specific to your business.
  • We may show finished work in our portfolio. Just tell us if you’d rather we didn’t.

8. AI features

AI assistants, automations and generated content can make mistakes. We set them up carefully and test them, but you’re responsible for checking important outputs (such as quotes, invoices and customer replies) and for how your business uses them. AI tools rely on third-party services whose features, pricing and availability can change.

9. Paid advertising

Unless your proposal says otherwise, you pay your advertising spend directly to Google, Meta or the relevant platform. Our fee covers setting up and managing campaigns.

We work hard to get you results, but we can’t guarantee specific numbers of leads, sales or a particular return, because results depend on the market, your offer and the platforms. Ads must follow each platform’s policies, and the platforms make the final decision on approvals and account restrictions.

10. Hosting and third-party services

Your site may rely on outside services such as hosting, domains, payment providers, email and booking tools. Their own terms apply. We’ll help set them up and fix problems, but we aren’t responsible for their outages or changes. Where possible, accounts are set up in your name so you always stay in control.

11. Fixes and support

If you find a bug in our work within 30 days of launch, we’ll fix it free of charge. After that, support and changes are covered by a maintenance plan or charged at our standard rate. This doesn’t cover problems caused by changes someone else makes, or by third-party updates.

12. Liability

We build things carefully, but no software is perfectly free of errors or interruptions. To the extent the law allows:

  • our total liability for any project is limited to the fees you paid us for it in the previous 12 months
  • we’re not responsible for indirect losses such as lost profits, lost data or lost business

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or anything else the law doesn’t allow us to limit. If you’re a consumer, your statutory rights are not affected.

13. Cancelling and ending a project

  • Either of us can end a project in writing if the other seriously breaks these terms and doesn’t put it right within 14 days.
  • If you cancel, you pay for the work done up to that point, and you receive what has been completed once it’s paid for.
  • If you’re a consumer (not a business) in the UK or EU, you have 14 days from accepting a proposal to cancel. If you ask us to start within those 14 days, you pay for the work done before you cancelled.

14. Confidentiality and data

We keep your business information confidential and only use it to do the work. When we handle your customers’ personal data for you (for example in a CRM or automation), we act as your processor and follow your instructions, as described in our privacy policy and any data processing agreement between us.

15. Law and disputes

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you’re a consumer, you also keep the protection of the mandatory laws of the country you live in, and you can bring a claim in your local courts.

If something goes wrong, please talk to us first. Most things are sorted with a quick call.

Questions about these terms? Write to info@aipnagency.com.